Return Policy
Returns are accepted within 30 days of the item shipping from our warehouse. We will only issue refunds for items that are in new unused and have not been installed. All original tags and packaging must be included with the item.
To start a return please send us an email at info@lennysbikeshop.com with your order number and the reason for return.
Lenny's Bike Shop is not responsible for shipping cost to return an item unless the wrong item was sent by Lenny's Bike Shop.
If the item was used or not in the original packaging Lenny's Bike Shop reserves the right to charge a restocking fee.
Lenny's Bike Shop does not accept returns on electric bicycle batteries. These are final sale.
Shipping
Most orders over $50 will receive FREE SHIPPING within continental USA (excluding Alaska and Hawaii). Oversize items such as bicycles, wheels, frames and some handlebars may be subject to a shipping charge.
Lenny's Bike Shop reserves the right to modify shipping expenses for orders and refund orders if they do not fall within our standards for free shipping
Order Processing Time
We aim to ship orders on the day the order is placed as mail service allows. Most orders will ship within one to three business days unless it is a pre-order for an item that is not yet available. For those orders, we will notify you when we receive the product, and it is ready to ship.
Local Pickup
Most orders will be ready for local pickup the day the order is placed, or by the date and time you request at the time you place your order. We will notify you if there is a delay.
Bike Shipping Policy
Most bikes that can be purchased on our website ship free to the lower 48 states within 1-3 days. We do not sell Transition bikes on our website, they must be purchased and picked up in-store.
International Shipping
We do not ship outside of the U.S. at this time.
Free Shipping
We provide free standard shipping on orders over $100, excluding large items such as bicycles.
